Service Support
Through technological exploration and innovation, IDC continuously refines and enhances its lifecycle management and service capabilities for the entire range of bearing products. This enhancement is based on a comprehensive consideration of customer needs, bearing product parameter design, production processes, and quality control. Notably, product lifecycle management (PLM) stands as the core advantage of IDC's product services.
By offering a full spectrum of services—including technical consulting, bearing selection, design, lifespan calculation, installation guidance and training, bearing inspection and refurbishment, spare parts services, product modification and upgrading, as well as bearing solutions—IDC creates tangible value and empowers the structural transformation and upgrading of China's machinery industry.
Product Lifecycle Management
Based on customers' value demands, all processes including bearing product design, manufacturing, quality management, and modifications are recorded in the product database management system. This significantly improves the speed of product development and R&D, enhances the capability for customer-tailored customization, enables rapid product improvement and upgrading, reduces product production costs, ensures consistent product quality to the greatest extent during the manufacturing process, and extends product lifecycle. The provision of cost-effective product services that meet customer needs constitutes IDC's more competitive edge.
Technical Support and Consulting Services
Equipped with experienced application engineers and a well-established R&D system, IDC can provide bearing selection, lifespan calculation, and bearing solutions for different application scenarios to support customers in their new product R&D and existing product upgrading. By leveraging specialized designs, diverse surface treatments, customized lubricating greases, and higher precision, IDC fulfills customers' customization needs for non-standard bearings.
On-Site Installation and Maintenance Services
Through a combination of German expert teams and localized services, IDC provides customers with on-site consulting, installation guidance, and training. For key components of customers' equipment, IDC offers preventive maintenance services: based on the actual operating conditions and effective working hours of the products, it conducts regular inspections, fault diagnosis, bearing maintenance, upkeep, and replacement. This minimizes the losses caused by unplanned downtime for customers.
Spare Parts Services
IDC adopts a three-tier inventory system consisting of the global inventory center in Hamburg, Germany, the regular inventory at the Changzhou (China) factory, and customers' temporary inventory. This system minimizes customers' capital occupation in inventory and reduces issues such as stockouts during daily maintenance and unplanned downtime caused by spare parts shortages.
The Hamburg center’s inventory can meet the bearing stock needs for over 10 years for key or special components of global customers, while the regular inventory in Changzhou can satisfy the common inventory requirements of domestic customers. IDC can work with customers to formulate special inventory plans and optimize inventory management.
IDC China
No. 88 Longhu Road, Jintan District, Changzhou City, Jiangsu Province
IDC Germany
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